Job Description
EG-Bank is currently recruiting for the role of Customer Relationship Officer
Duties and Responsibilities
Your main responsibilities in this role include the following:
Identifies customer needs and fulfils it with proper bank’s products or services
Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction
Promotes and sells the bank’s products and services to achieve the yearly set targets
Ensures that brochures are up to date and in place
Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures
Uses cross-selling techniques with EGBANK existing customers
Adheres to Branch Operating Model
Ensures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers)
Migrates customers to various channels (ATM, cheque deposit box)
Carries out any task requested by the Senior Relationship Officer and the Branch Manager
Makes calls upon request to EGBANK existing clients
Job Requirements
Bachelor degree in business administration or related field
Desired education: Baking principles
Fluent English and Arabic (Writing and speaking)
3 years of experience in banking experience