Job Description
British Council Egypt is currently recruiting for IT support to provide the IT support to British Council staff in order to ensure that the IT services meet operational needs, corporate standards and service level agreements.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide help desk support for BC staff (hardware, software, and peripherals).
Troubleshoot network connectivity problems.
Maintain wiring of users desks and organizing cables of network cabinets
Apply a regular cleaning plan of IT devices.
Install and maintain computers, IPhones, and other IT peripherals.
Provide the basic troubleshooting of incidents and report to IT officers.
Rebuild computers with the approved images of windows and applications
Manage the issuance of access cards.
Maintain the inventory system updated and keep tracking of items input and output.
Report the stock status of consumables and spare devices to IT officers.
Provide technical specifications of IT items.
Follow up the paper cycle of procurement to ensure that the good is received and payment is settled.
Test new purchased items or repaired items.
Respond, update, and track incident assigned througn Service-Now Web application.
Guide the users report incidents to GSD as the first-line supoort provider.
Perform regular check on IT devices and services inside each meeting rooms.
Maintain screen cables and connectivity.
Ensure the projectors, Interactive White Board (IWB), and othe IT equipment in the classrooms are operational for the teaching staff.
Contribute in the dedicated IT support provided the Teaching Center staffroom and classrooms according to a shift based schedule.
Support the IT Officer to make sure that the Council’s IT policies and standards are adhered to.
Assist with the repair and disposal of computer equipment and storage of spares in line with Council standards
Computers, servers, and infrastructure
Inventory system
Procurement
Global Service Desk ‘’GSD’’, and Service-Now
Meeting rooms and reception screens
Teaching Center support
Compliance
For more Information about your role, Kindly check the following Document Role Profile
Job Requirements
Post holder must be eligible to work in Egypt
University degree or equivalent in:
IT, computer science, Technology, or communication, or
CCNA Certification, or
MCSA 2008 Certification (or above)
English at Proficiency Level B1
Fluent written and spoken Arabic
At least 2 years of IT experience.
Network cabling and devices
Help desk.
Windows 7
Microsoft office applications.
Job Details
Company/Organization: British Council Egypt
Employment Type: Full-time Job
Job Functions: Information Technology(IT)
Job Location: Cairo, Egypt
Salary/Compensation: 4600 EGP Per month
Contract Duration: 1 year Fixed term (Renewable)
Application Deadline: 27 February 2019
Apply on BC website