Job Description
Al-Futtaim is currently looking for an experienced Customer Service Representative to be part of the Hertz teamDuties and Responsibilities
Your main responsibilities in this role include the following:
Improve overall customer satisfaction by ensuring the customer is dealt in a pleasant and professional manner by adhering to agree with the Hertz standards concerning vehicle delivery & collection, service & maintenance, end of contracts, exchanges and transfers.
You are also expected to ensure that all policies and procedures relating to customer query handling and complaints resolution are strictly adhered in order to meet the expectations of the customers.
You will be part of our Hertz operations based in Abu Dhabi, reporting to the Customer Service Supervisor.
You are also required to assist in preparing reports such as daily vehicle inventory, fleet on replacement, Hertz emergency roadside assistance, vehicle off hire, vehicle aging and etc.
Improve overall efficiency of the department.
Job Requirements
A degree or diploma
at least 3 years’ experience as a customer service role or Administrator in an Automotive dealership company.
Candidate is preferred with driving license and an Arabic speaker would be ideal.
You should have the ability to build and maintain friendly, warm relationships with customer.
You should have excellent communication skills and the ability to use computer applications.
You should also be able to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team.
Job Details
Vacancy Type: Full-time Job
Job Functions: Customer Service/Information Technology
Job Location: Abu Dhabi, United Arab Emirates
Application Deadline: N/A
Apply on Al-Futtaim website