Job Description
Hindawi Publishing Corporation Egypt is now hiring IT Service Desk who will be responsible for providing technical support for the organization’s computers and network in order to ensure the effectiveness of computer system services.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide first‐line support to end‐users regarding computer hardware, software, network, and technical issues to ensure the computer systems efficiency
Troubleshoot system and network issues to diagnose and solve the software/hardware errors
Escalate unresolved queries and tickets to the next level of support to handle them properly
Install and configure selected software and hardware products to update and improve the software and hardware systems
Maintain printer queues by evaluating the overall printing process to improve the print service efficiency
Resolve technical problems related to Local Area Networks (LAN) to ensure the network devices connectivity
Recommend changes in software and hardware to improve computer capabilities
Document and visualize the network diagram to update the network documentation to minimize the downtime
Job Requirements
Bachelor degree in any field, preferably Computer Science
Minimum 1 year of experience in the same field
Intermediate English Proficiency
CCNA, MCSA, A+, N+ are preferred
Knowledge of Windows Operating System, Hard Desk Management tools, Anti‐Spyware, Microsoft Office, Remote Control Software, LAN and Ethernet Cabling
Job Details
Company/Organization: Hindawi Publishing Corporation Egypt
Vacancy Type: Full-time Job
Job Functions: Information Technology
Job Location: Cairo, Egypt
Application Deadline: N/A
Apply For Job
Send your resume to jobs@hindawi.com
NB: Mention job title “FB-IT Service Desk” in mail subject