Job Description
Full-time Opportunities for Students & Recent Graduates in Egypt: Technical Consulting & Client Success
Customer Success Account Manager
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Benefits and Perks
Industry leading healthcare
Savings and investments
Giving programs
Educational resources
Maternity and paternity leave
Opportunities to network and connect
Discounts on products and services
Generous time away
Duties and Responsibilities
Your main responsibilities in this role include the following:
Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. You will partner with your customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads. You will drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate
Job Requirements
Pursuing or within one year of graduation from a full time Bachelor’s or Master's degree
Education background in computer science, computer engineering, IT, electrical engineering, IT & Business innovation or other related fields
First practical experiences or internships in IT technology related fields
Combining business acumen with technological experience
Well developed communication, presentation as well as analytical and problem-solving skills
Negotiation, customer service, and interpersonal skills
Passion for technology
Fluency in English and local language is required
Full work authorization is required
Ability to deal with ambiguity, analytical problem solving, and leadership capability
Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships
Seeks opportunities to drive Microsoft Services business results by collaborating with multiple team member
Product and technology expertise - A passion for technology and working with customer
Need to be willing to travel 50-90% due to customer requirements for onsite service
Travel may be reduced due to local or national public health and safety standards.
Role-specific Qualifications
Job Details
Company: Microsoft
Employment Type: Full-time
Job Location: Cairo, Egypt