Job Description
Alahli Bank of Kuwait - ABK is currently recruiting for the role of Sales & Services Head
To manage relationships with customers through handling queries/requests and marketing/selling activities
Duties and Responsibilities
Your main responsibilities in this role include the following:
Sales Achieve sales targets for all bank’s products as per branch business objectives
Sales opportunities Maximize opportunities to sell additional products and services to the existing & potential Customers
Priority customers Maintain strong relationships with priority customers.
Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
Complaints Resolve issues and complaints from customers; escalate issue when outside authority
Custody 2nd Custodian of Cash area, along with required tasks, e.g. ATM refurbishment, cash reconciliation, etc
Customer transactions Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed
Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
Job Requirements
Bachelor's Degree or equivalent certification/experience
Minimum 6 years of experience in Customer Service
Technical Expertise,
Leading People,
Developing Capabilities,
Managing Resources,
Competencies & Skills
Job Details
Company: Alahli Bank of Kuwait - ABK
Employment Type: Full-time
Job Location: Heliopolis Branch, Egypt