Job Description
Relationship Officer, Emarati & Islamic Banking- Dubai & Abu Dhabi (Mortgage and PL)
The job purpose is to generate leads and onboard quality clients for Emarati & Islamic segment in the assigned region. The job holder will also be responsible in managing the relationship and support the client in any service related matters.
Duties and Responsibilities
Your main responsibilities in this role include the following:
To provide Mashreq Bank customer’s financial services which exceed the customer’s expectations by delivering an unbiased, competent, timely and problem free service.
Proactively work towards satisfying the needs of the customer through the existing policies and procedures.
Profile each and every customer met to understand their needs.
Customer retention is also the ROs responsibility.
Make sure all related information in regards to the products and services is conveyed to the clients and make sure that the client understands and avoid any complains related to such matters.
Be a team player and contribute to achievement of goals based on the Key Performance indicator. Also to support and coach new staff to make easier their assimilation in the MB family.
Provide constructive and constant feedback on improvement of : products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
Adhere to the segment process and report deviations to the line manager, which should finally lead to an acceptable Audit rating (if any).
Minimizing customer attrition.
Provide any market information related to clients, products or any concerns which might impact Mashreq.
Job Requirements
Sales profile that require confidence, persistence, personality and verbal written.
Basic knowledge of products, service policies and processes of Retail Banking.
Graduate and have experience in Sales & Marketing with 5-7 plus years banking sales experience.
Job Details
Company: Mashreq Bank
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates