Job Description
The Customer Service Agent assists guests with travel needs, including ticketing, check-in, and boarding. Performs various tasks in ticketing, check-in, and boarding areas, ensuring guest satisfaction. Key duties include answering inquiries, selling tickets, ensuring cabin accommodations, performing computer, iPad, and paperwork tasks, evaluating flights, boarding, gate duties, and processing luggage. The agent may be assigned to perform various capacities to ensure guest satisfaction.
Benefits and Offers
The starting rate for this position is USD $18.96 per hour.
Alaska Airlines and Horizon Air offer various pay and benefits, including free stand-by travel, comprehensive well-being programs, 401k match, quarterly and annual bonus plans, and generous holiday and paid time off.
Job Requirements
To be considered for this role, Applicants must be at least 18 or older, have a high school diploma or equivalent, 6 months of customer service or community service experience, excellent interpersonal and communication skills, a tying speed of at least 25 WPM, and the ability to lift 50 lbs. Must be flexible, able to work varied shifts, participate in paid training, and be able to communicate in English. Applicants must be eligible to work in the U.S.
Job Details
Company: Alaska Airlines
Employment Type: Full-Time
Job Location: Seattle, Washington, United States