Job Description
This role is responsible for safely loading and unloading Southwest Cargo items onto the aircraft, coordinating with Ground Operations Teams to meet flight departure and arrival timelines, and working together with the Freight Agent Team to prioritize shipping responsibilities and modify priorities as needed. The small, but mighty Freight Agent Team also has opportunities to play a part in the transportation of life-saving organs, U.S. Mail, live seafood, and more. Freight Agents are problem solvers who enjoy multitasking and working in the outdoor elements
Benefits and Offers
Pay Rate: $20.52
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.
Overtime pay is computed solely on base pay rate
401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Your main responsibilities in this role include the following:
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Works in air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes.
Responsible for opening/closing of the air freight facilities at which they are working.
Handles Station AMS and radio communications traffic as needed
Checks Cargo information for each flight.
Answers Cargo facility telephones
Resolve Customer situations by providing Positively Outrageous Service.
Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
Responsibilities include greeting and handling Customers in a polite and friendly manner
Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments.
Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.
Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems
Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
Responsible for ground security and assuring operations follow security procedures
May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job Description.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: San Francisco, California, United States