Job Description
The starting pay for Sky Club Ambassadors is $18.90 per hour. Additional pay increases occur regularly through 10.5 years.
Benefits and Offers
Competitive salary, industry-leading profit sharing program, and performance incentives.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
401(k) with generous company contributions up to 9%.
Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
Domestic and International space-available flight privileges for employees and eligible family members.
Recognition rewards and awards through the platform Unstoppable Together.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Your main responsibilities in this role include the following:
Providing a warm greeting to members by name and checking in using handhelds or self-check in kiosks.
Assisting members and guests with selling memberships, membership renewals, and re-ticketing.
Interacting with guests on the floor by walking Club on a regular basis.
Proactively taking appropriate service recovery measures.
Taking ownership of the club environment throughout the day ensuring clean, well-organized guest experience.
Have a servant leadership mind frame in the level of service.
Resolving guest concerns and involving leadership when necessary.
Optimally handling unruly passengers, working with Club Lead, Station Leadership, airport police and TSA when vital.
Job Details
Company: Delta Air Lines
Employment Type: Full-time
Job Location: Minneapolis, MN, USA