Job Description
Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines.
Benefits and Offers
- Pay Rate: $17.00
- Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.
- Overtime pay is computed solely on base pay rate
- 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
- Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.
- Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Your main responsibilities in this role include the following:
Duties and Responsibilities
Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals
Loads, unloads, services, guides, and directs Company Aircraft
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Performs interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork
Cleans and services lavatories, operates lavatory carts and disposes of contents in accordance with established procedures
May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies
Receives and records Customer baggage, air freight, mail and company materials as required
Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors
Safeguards Customers’ baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction
Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company’s information system as required
Uses jetway stairs frequently to carry items checked at the gate to the aircraft bin
Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
Transports cabin and cleaning equipment between aircraft storage area
Provides friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc.
Responsible for the communicating, auditing, and correcting of pilot payroll prior to administration by the payroll department to assure the contract is fairly and efficiently administered
Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers
Manually pushes and pulls push carts and containers
Works in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors
Reviews cargo forms for accuracy and corrects forms as necessary
Handles all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent
May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time
Duties vary by size and organization of station.
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Albany, New York, United States