Job Description
To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.
Key Responsibilities
- Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
- Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies.
- Direct Check-in staff in handling passengers for any irregularities, invalid documents etc.
- Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
- In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
- Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
- Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
- Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
- Ensure strict adherence of company safety and security standards.
- Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
- Ensure that staff on shift, wear company uniform to the required standard.
- Ensure that adequate stock level of all stationery and supervises distribution there of.
- Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff.
- Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc…
- Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
- Monitor catering figures and update catering unit well ahead to prevent wastage.
- Carry out any other tasks or duties as assigned by Airport Manager.
- Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue.
- Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.
- Monitor the ramp activities.
- Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.
Requirements
- Minimum 5 years of relevant experience.
- Ordinary National Diploma or equivalent.
Details
Company: Gulf Air
Employment Type: Full-time
Location: Cairo, Egypt
