Description
ASE Group is looking for a dedicated Airline Lead Agent who will be responsible for delivering outstanding service to passengers.
Key Responsibilities
- Organizing, planning and participating in the service delivery unit's daily operations.
- Observing the daily operations, including but not limited to passenger handling, security services, sorting area, operations, load control, immigration, lost & found, gates and aircraft handling supervision and ensuring that all standard processes are maintained.
- Observing the handling of all ancillary services according to each service procedure.
- Ensuring that all new operational regulations and work instructions are correctly disseminated to all involved staff and fully implemented with no shortfalls.
- Ensuring full compliance with all standard operational instructions and procedures.
- Ensuring that all relevant reports whether daily, weekly or monthly is completed and fulfilled according to the published instructions.
- Ensuring that the communication between ASE-involved staff, airport authorities and airline personnel is handled in an efficient and professional manner.
- Training and developing to all agents and/or senior agents
- Preparing and submitting verbal and/or written reports related to the daily activities of the involved staff whether on performance, attitude and leaves to the service delivery unit supervisor on-duty.
- Participating effectively in the service delivery unit internal groups as specified in the internal organizational structure.
Requirements
- English Fluency (Spoken and Written)
- Ability to work on a shift basis
- Microsoft Office
- Experience in working in an Airport ( Minimum 2 Years of experience in an airport)
- Well-groomed according to ASE dress code and personal hygiene standards.
- Customer service oriented.
- Ability to apply aviation guidelines on daily operations.
- Ability to work on a shift basis (weekends and holidays according to work needs).
- Generating positive energy and team spirit.
- Demonstrating the ability to work as a team leader.
- Contributing a positive attitude in the workplace.